Payments, Postage and Returns
We accept any of the following methods of payment:
- Credit / Debit Cards: Mastercard, Visa, AMEX
Return & Exchange
We offer FREE SHIPPING at standard rate within the mainland UK on all our products and normally use Royal Mail, MyHermes or Parcel Force and aim to dispatch items as quickly as possible. Should you wish to upgrade the speed of delivery you are able to do so, for an additional cost incurred during the check out process.
In line with our environmental policy all goods dispatched by Trinity Design Studio are packaged using recyclable materials. We have sourced a range of packaging which is environmentally friendly ~ there is no plastic or bubble wrap here!
Payment in full will be required before goods are dispatched. Any payments must be cleared prior to dispatch. All prices shown are in (£) GBP. Prices may change from time to time and without prior notice. Once an order has been dispatched by us, we cannot cancel, delay or amend the delivery address. We aim to process orders within the specified lead time, which can change from time to time depending on busy periods. Goods are dispatched using Royal Mail, MyHermes, Courier or Parcel Force depending upon which is most suitable for your parcel weight and destination. If, for some reason, your order cannot be delivered within the specified time, we will contact you immediately. Additional import taxes, customs duties and fees may apply to orders placed for shipment outside of the UK. Any such charges are the sole responsibility of the recipient. Please note that any customs clearance procedures incurred may delay original shipping estimates. Issues with non delivery of an item will be escalated to the courier for further investigation before any refund or replacement is arranged. International customers choosing to return an order must state ‘RETURNED ITEMS’ on all packages or you may be liable for additional charges levied by UK customs. Trinity Design Studio is not a VAT registered company so the prices on this website are not liable to 20% VAT costs. Customers outside of the EU will therefore not receive a deduction in sales tax.
Payment before shipping
We make our goods to the highest standards. If, however, any of our products fall below our exacting standards, for whatever reason, please contact us immediately (and within 14 days of receipt of goods) to to let us know. You will then be asked to return products to us in their original condition. Products must be sent back to us within 28 days, from the date you received your order. Upon us receiving the product, we will either replace the product or provide a full refund. We regret we are unable to refund purchases that are outside these timescales or have been altered in anyway.
All commissions, custom and bespoke orders are subject to an upfront non-refundable deposit upon placement of your order
We regret once an order has been placed, we are unable to cancel orders or refund deposits. However, if you have a problem with your order please contact us.
For commissions, bespoke, custom orders and orders made to specific requirements; we regret returns and refunds are not possible once the order has been placed, or if you should change your mind. This includes all bespoke custom orders, for any and all custom items, for all orders, either placed via the website, email or over the phone and in any other setting.
Please contact us if you are unsure which size best meets your requirements or if you have any concerns with your purchased lampshade. Please see our design information page for guidance. We can assist by sending any samples/templates to give an idea of overall perspective.
All our lamp bases have been completely restored, rewired, have new bulb holders and plugs and passed test regulations for portable electrical appliances (PAT). Please contact us if you are unsure which base will suit your requirements or for guidance on shade choice as we will be happy to help. However, should the need arise we will refund the purchase of your lamp base and any other non custom order, excluding all postage costs, so long as you notify us within 14 days of receiving your goods, download and complete the cancellation form by clicking this link. Return the completed form to us within the 14 days and return the items to us within 28 days of receiving your purchase, in their original condition, although you will have to pay for return postage. We regret we are unable to refund purchases that are outside these timescales or have been altered in anyway.